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"Scrooge" Bournemouth council tells care staff not to accept Christmas gifts


A DISABLED pensioner has branded Bournemouth council bosses Scrooges after being banned from giving her carers Christmas gifts.

Norma Cail, 66, who is confined to a wheelchair and relies on her specially-trained Labrador, Sonny, to help with everyday chores, said: “My carers are my lifeline; without them I couldn’t get up in the morning.

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

"Let’s hope that when Santa comes down the Bournemouth Town Hall chimney on Christmas Eve he leaves a nice box of gift-wrapped common sense in their stocking. He certainly shouldn’t count on finding by the municipal fireplace a glass of sherry and a carrot for the reindeer. Sorry Father Christmas. Rules are rules. No exceptions."

“As well as doing their job they will put their arms around me and give me a cuddle when I’m down or ignore my moods when I’m in a bad temper. They’re lovely and I just wanted to show my gratitude.”

Norma, who has suffered strokes and has various health problems including osteoarthritis and asthma, bought £4.99 writing sets for her three main carers.

Norma said: “I got a letter saying I couldn’t buy them gifts. I couldn’t believe the council could be so mean. Sadly Scrooge is alive and well in Bournemouth.”

The letter from the council’s home care manager, Teresa Quain, said: “...council staff are not allowed to receive personal gifts... Please can I ask that you do not give gifts to the staff, and thus place them in a position of having to decline”.

Norma, a former auxiliary nurse, who lives in sheltered accommodation at Vale Road, Boscombe, told the Daily Echo: “I told the council I’m not happy but rules are rules and they won’t back down. It’s really upset me – so much for the Christmas spirit.”

Neil Smurthwaite, the council’s director for community care services, said: “I appreciate that, at this time of year, service users may wish to give a gift to the staff who have provided them with support throughout the year.

“Thank you letters and cards are always appreciated. However in line with the requirements of our registration with the Care Quality Commission and with the council’s code of conduct, staff are not allowed to accept individual gifts.

“This is not unique to Bournemouth – all local authorities have similar policies and procedures they must adhere to.”


Comments(25)

NOGREYAREA says...
10:28am Wed 16 Dec 09

Yet another misguided policy, suprised they didn't blame Health and safety, other local authorities do have gift policies, they are however structured around the £20 limit for tax for "benifits in kind"

West Howe Sean says...
10:30am Wed 16 Dec 09

Daily Echo as a news paper you should like the NUJ encourage freedom of speech.

Why are there so many articles that are unavailable for comment?

Duckorange says...
10:39am Wed 16 Dec 09

West Howe Sean wrote:
Daily Echo as a news paper you should like the NUJ encourage freedom of speech. Why are there so many articles that are unavailable for comment?
Comments are either closed on some items due to either legal reasons, or if the exchange of comments has become abusive or offensive. The Echo's got to protect its good name.
/NUJ member
//NOT Echo staff

neppirasj says...
10:49am Wed 16 Dec 09

I understand that it is harsh but I have worked in the care sector for 20 years and trained in Social Work and this is common practice and I now work for a Housing Association/Supporte
d Housing unit where this policy is also in place. The receiving and giving of gifts is lovely but it is not acceptable and as far as I am aware, has not been allowed for some 10 years or more now within most organisations. Nothing new!

gerbil112 says...
11:45am Wed 16 Dec 09

It is the same in all areas of the Health Service. Personal gratuities of gifts are not to be accepted by individual members of staff. Instead, monetary gifts go into a general staff welfare fund and things like tins of sweets or biscuits get shared among staff. The problem there is that the staff who the gift was intended for probably sees very little of it, as it gets scoffed by those on duty when the tin is opened!

s-pb2 says...
12:41pm Wed 16 Dec 09

Isnt it a shame when there is an example of council workers doing fantastic work that the powers that be feel that 'clients' should not be allowed to express their gratitude.

Its sad that council workers get criticised with the same brush after the Kings Park road debacle, Mcloughlins laptop, senior management & councllior cover ups, and many more.

But generally, as in this instance carers, and other workers like street/refuse staff, housing officers, youth workers, building maintenance people and social workers do such a fantastic job which generally goes unrecognised by senior management, councillors and sad to say the public.

contric says...
1:29pm Wed 16 Dec 09

how can giving a little gift that should be an easy little thing be made hard by certain people

lceel says...
1:38pm Wed 16 Dec 09

"Rules are rules" - isn't that always the way? Bureaucrats hide behind "rules are rules" instead of using their heads, hearts and minds when doing their jobs. And why is it, then, that the 'rules' always seem to leave out any allowance for human kindness?

MJD says...
1:53pm Wed 16 Dec 09

The problem is they are not getting there 10%

John T says...
2:44pm Wed 16 Dec 09

'Rules are rules' at Bournemouth Council, except for him who rules with a stiff rod!

[Chris] says...
3:35pm Wed 16 Dec 09

Rules are Rules, say the Council. Have not some been recently let off after breaking the rules.
.
If the need arises, and I want to give a present, I will...............

sea poole says...
3:50pm Wed 16 Dec 09

I used to be an agent for an MP and I still recall his statement on bureaucracy -
'Rules are there when there's a lack of trust.' How true.

colin 50 says...
3:54pm Wed 16 Dec 09

i would love to know who decides what post are removed and what are allowed,and theirs me thinking this was a free speech country,obviously some one in the echo office knows better

grimreaper says...
4:19pm Wed 16 Dec 09

I'll give whatever I like to whoever I like you can't legislate for REAL PEOPLE !!

poolebabe says...
5:02pm Wed 16 Dec 09

It opens up a whole can of worms, so there does have to be rules. When people are vulnerable, they can sometimes feel the need to be generous, and it can cause all sorts of problems. For example, a client might give a carer £5, then again the next week and the next week. Maybe the client feels oblidged out of gratitude, and they won't take no for an answer, but they might not be able to afford it. The relatives might disagree and cause problems, the carer could take advantage or be accused of taking advantage. That's why the rules are in place. It's to protect everyone. It might be the client expects different treatment just because they are generous. That's why the rules are in place. It's not the what if's, it does and has happened.
.
When I was a carer, they used to allow small gifts and the limit was just Christmas and it had to be under £5 and was not allowed to be cash at all and had to go through the managers first. I see nothing wrong with that idea at all. :/ To ban it alltogether is just harsh, but I guess they are worried that people feel oblidged to do it, even though they may not be able to afford it. Not everyone can :/

sea poole says...
5:10pm Wed 16 Dec 09

poolebabe - One can get suffocated in 'rules.' Even your initial paragraph on this site had three mentions of the word. The problem with 'r...s' is that they become a challenge and often pushed to the boundaries.
It's better to have trust with a little bit of something rather than a whole load of...nothing

essexman says...
5:47pm Wed 16 Dec 09

The thinking is that personal gifts could bring obligation. In both financial organisations I worked for (private and public) any gifts had ti be surrendered, They were than put in a draw or similarly dealt with.

Some would not even countenance a cuppa, even if the brew was on the go. IMO that's going too far.

WIGGINSv says...
5:49pm Wed 16 Dec 09

contric wrote:
how can giving a little gift that should be an easy little thing be made hard by certain people
Quite right contric, after all the binmen get 'little gifts' at this time of year.......and pay tax on them by the way.

inyerpocket says...
7:25pm Wed 16 Dec 09

The council have unfortunately agreed to work solely for the tax man/government. They don't care, they just want to sedate you and keep you weak. Fight them and defeat the frauds at the town hall who make misery mildly slower than their own old age.

poolebabe says...
7:36pm Wed 16 Dec 09

sea poole wrote:
poolebabe - One can get suffocated in 'rules.' Even your initial paragraph on this site had three mentions of the word. The problem with 'r...s' is that they become a challenge and often pushed to the boundaries. It's better to have trust with a little bit of something rather than a whole load of...nothing
If you read what I wrote, you will see I agree with you. It does annoy me when people don't read before they quote me.
.
Whether you like the word or not, RULES are there for the protection of everyone. Not just the clients, but the carers as well. Unless you have worked in the profession, you will not understand the need for these RULES. Unless of course you have the ability to think out the consequences. This is not just a case of what if's and lack of trust. Rewarding carers can, has done and does have consequences, whether you believe it or not, or understand it or not. It's hard to draw the line as to what is acceptable, and whilst I agree that banning small gifts of little monetry value is harsh, it is done for the protection of everyone involved to eliminate mis-understandings or abuse of the situation. It makes what I write sound accusationary, but we do not live in a fluffy bunny world. Not everyone "gives" with the right intentions, not every one "recieves" with the right intentions either. Sometimes people might give with the right intention, but a small mis-understanding could lead the carer in a whole heap of trouble. Some people feel oblidged to give when they can't afford it. Sometimes the relatives are the ones that object. In fact some relatives object to a lot of things! You have to remember that most people who need carers are some of the most vulnerable people in society. They are not all able to make decisions, so trust is vital and lines have to be drawn.
.
The caring profession is diverse. Rich, poor, old, young, inbetween, mental health, physical needs. It's as diverse as society. That's why it is difficult to draw a line, and I'm afraid common sense and trust are not enough alone.

Bob49 says...
7:39pm Wed 16 Dec 09

The rules are there to protect the staff and ultimately those being cared for. How many times do we read of 'carers' and such like robbing vunerable people. How diffiucult would it be to prove that what was taken was not a gift ?

Yes it does impact hard on some at this time of year but any common sense thought would be aware of the inplications and reasons. Sadly not on here though as the regular cranks bleat out at every opportunity. Might be better for them to go to the local theatre and boo at the pantomime villian than to clutter up this forum with their witless bleats.
Shame on the Echo for pandering to them by repeatedly hoisting up emotive headlines.

rainbowkisses says...
9:44pm Wed 16 Dec 09

WIGGINSv wrote:
contric wrote: how can giving a little gift that should be an easy little thing be made hard by certain people
Quite right contric, after all the binmen get 'little gifts' at this time of year.......and pay tax on them by the way.
That used to be the case Wiggens. Since the introduction of wheelie bins, which we have to put out, and retrieve, ourselves, and won't be unloaded if the lid is up more than 2mm, you will find most people don't bother giving the xmas tip to bin men. I know I don't. Nor do I give the postman a tip, as quite often I have to go to the next street to deliver mail that should have gone there, and collect mine. Neither service deserves a tip nowadays. I agree with the poster who said, sod the rules, if they want to give a present to their carers, then give it. Most carers are wonderful people who always go that extra mile to help their clients. More than can be said for the top brass in the Council. I bet those in power wouldn't be happy if they never got their xmas brown envelope.

lemontree says...
8:03pm Thu 17 Dec 09

Norma, darling, go ahead and give your gifts in the spirit of Xmas. This action will make all of you feel happy, unlike the Council scrouge who spouted on Southern T.V. this evening. I would like to give him a seasonal gift which I know would bring tears to his eyes... and not tears of joy!!!l

bofors says...
6:15pm Sat 19 Dec 09

Bob49 wrote:
The rules are there to protect the staff and ultimately those being cared for. How many times do we read of 'carers' and such like robbing vunerable people. How diffiucult would it be to prove that what was taken was not a gift ?

Yes it does impact hard on some at this time of year but any common sense thought would be aware of the inplications and reasons. Sadly not on here though as the regular cranks bleat out at every opportunity. Might be better for them to go to the local theatre and boo at the pantomime villian than to clutter up this forum with their witless bleats.
Shame on the Echo for pandering to them by repeatedly hoisting up emotive headlines.
As you say bob,the rules are there to protect,i have known of several grabbing carers,and there are many undetected.

pipistrollers says...
6:55pm Sat 19 Dec 09

Considering the councillors are allowed to accept gifts then why should Norma not be allowed to say thank you to her carers - it's a disgrace. Norma if you want to give a gift don't let anyone stop you, at least you have the spirit of the season.


Norma Cail, 66, wanted to give gifts to her carers Norma Cail, 66, wanted to give gifts to her carers

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